Terms and Conditions for Scoop Lashes ApS

1. Parties

These terms and conditions apply to all sales made by Scoop Lashes ApS (CVR: 45161544), address: Skibsager 58, 2680 Solrød Strand, phone: +45 61100160, email: mwk@scooplashes.com) to the customer ("you"). By placing an order, you agree to these terms.

2. Payment

2.1. All payments must be made at the time of purchase unless otherwise agreed.
2.2. We accept the following payment methods: Cash, MobilePay, Visa, Mastercard, Dankort, Klarna, Anyday. 
2.3. Prices are listed in EURO (Euros) and include/exclude VAT depending on your location.

3. Delivery

3.1. Products are shipped to the address provided during checkout. It is your responsibility to ensure the information is correct.
3.2. Shipping Time:

• Denmark: 2-5 business days.

• Europe: 5-7 business days.

• Rest of the World: 7-14 business days.
3.3. Shipping costs and any applicable customs fees are displayed at checkout and are your responsibility unless otherwise stated.

4. Consumer's Right of Withdrawal

4.1. As a consumer, you have the right to withdraw from your purchase within 14 days of receiving the product.
4.2. To exercise this right, you must notify us at hello@scooplashes.com within 14 days and return the product in its original condition and packaging. Glues cannot be returned.
4.3. The cost of return shipping is your responsibility.

5. Return and Refund Policy

5.1. Products that are opened, used, or damaged are non-refundable unless they are faulty upon arrival.
5.2. Faulty or damaged products must be reported within 5 days of receipt.
5.3. Refunds will be processed within 14 days of receiving the returned item.

6. Complaints and Dispute Resolution

6.1. If you have a complaint, please contact us at hello@scooplashes.com.
6.2. Disputes that cannot be resolved through customer service will be subject to mediation in Denmark, governed by Danish law.

7. Memberships, Courses, Tickets, Rentals, and Subscriptions

7.1. Memberships: Customers may cancel or change their membership at any time by contacting us. Specific terms are outlined in the membership agreement.
7.2. Courses: Cancellation or rebooking of courses is not allowed unless explicitly stated. All bookings are binding and cannot be changed unless stated otherwise in the course terms.
7.3. Subscriptions: Subscription agreements outline the minimum subscription period, cancellation policy, and changes to recurring payments.

8. Company Information and Contact Details

Company Name: Scoop Lashes ApS
CVR: 45161544
Address: Skibsager 58, 2680 Solrød Strand
Phone: +45 61100160
Email: hello@scooplashes.com

9. Product Information and Pricing

9.1. All products are for professional use only. By purchasing, you confirm that you are a certified professional.
9.2. Detailed product descriptions, including materials and use, are provided on our website.
9.3. All prices are displayed in € and include VAT unless otherwise stated.

10. Handling of Conflicts

10.1. Any disputes between the company and the customer that cannot be resolved amicably will be handled in accordance with Danish law.
10.2. Customers can contact the Center for Complaints through Klagenævnet for Erhvervsdrivende for mediation if required.

11. Cancellation and Refund Procedure

11.1. Cancellation of memberships, courses, tickets, or subscriptions must follow the specific terms outlined in the respective agreement.
11.2. Requests for cancellations must be sent to hello@scooplashes.com

12. Legal Notices

12.1. These terms and conditions comply with Danish consumer law, including the Consumer Contracts Act.
12.2. For international sales, local regulations may also apply depending on the customer's location.